FAQ

  1. Is it possible to order without an account?

Yes, it is possible to place an order without creating an account. Of course it is mandatory to enter your name and address. if you choose to order without an account to can not benefit the benefits of having an account at Ironclad these benefits are;  keeping informed about specific promotions and specials via our newsletter. All your shipment and payment details are in your account for future reference.

2. Why do I need to register to become a customer?

The first time you order at Ironclad, we will ask you for your personal information. We will save this in our secure database, Your records are secured with your own personal password. The benefit of this option is that  the next time you choose to place an order you don't need to all your data, it is already available. Another advantage is that you can always check your order history.

3. How can I change my password?

You can easily change your own password, as soon as you are logged in you  will see your personal account data. Via "customer information" you are able to change your password.

4. I forgot my login or password, now what?

If you forgot or lost your password or login name, you can reset this. In the Log in field please click on "forgotten?" written in italic behind "Password". You will see a new screen where you can enter your email address. we will send a new password to you, which you can change in a password of your choice.

5. Can I cancel my order?

Yes, you can cancel your order or a single product from your order. Log in using yore account, check de status of your order and press the cancel button behind the specific product. If the button is not there or you still receive the product by accident, you can accept the product and return within the set conditions. (please visit Ship and Return)

6. I received the wrong product, now what?

Always check the product you received,  if it is the product your ordered.. If you by any chance received another product that you ordered you can send it back free of charge within 14 days. To find out what went wrong, it is necessary that you will write the reason of the return on the back of the invoice. Always use the product numbers to identify the difference between the products.

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